top of page
Transparent Logo.png
Wordpress Transparent.png

Terms & Conditions

 legal disclaimer

Claymore Inventories – Terms of Service

1. Financial Liability

  • If an instructing party disputes omissions or discrepancies in the report, Claymore Inventories’ liability is limited to the cost of the report (excluding VAT).

  • We are not responsible for any indirect or consequential losses resulting from delayed reports.

  • Where the IP has overdue payments, no financial liability for discrepancies will be accepted.

2. General Information

Claymore Inventories provides detailed inventory reports with high-quality photographs and written descriptions, accurately documenting the condition of a property on the date of inspection. It is the responsibility of the landlord, tenant, or managing agent to review and confirm the accuracy of the report.

Any amendments must be submitted via our online amendment form or directly through the managing agent. Reports assume that if no defects or cleanliness issues are mentioned, the item is in acceptable condition.

Our inventory clerks are not qualified surveyors or valuers and do not provide expert opinions on materials, antiques, or property valuations.

It is the responsibility of the instructing party (IP) to download and securely store the completed report. While we may retain a copy, continued storage is not guaranteed after completion and payment.

 

3. Court Hearings & Dispute Resolution

  • Our reports are designed to align with tenancy deposit schemes and adjudication services.

  • Claymore Inventories does not attend court hearings. However, we will provide supporting evidence for dispute resolution.

  • Reports cannot be used in legal proceedings unless all applicable charges have been settled in full.

4. Report Details & Limitations

  • Descriptions within reports are for identification purposes only. Terms such as ‘gold’ or ‘silver’ refer to the colour rather than the material.

  • The number of photographs provided varies depending on the property and its condition.

  • Appliances and utilities are noted for presence only; they are not tested for functionality or compliance with safety regulations.

  • Approximate measurements may be included for guidance but should not be relied upon for precise specifications.

  • Utility meter readings are taken where accessible. If meters are locked, hidden, or inaccessible, Claymore Inventories cannot be held responsible for missing readings.

5. Bookings & Cancellations

  • Inventory bookings should be made with at least 72 hours’ notice and check-out reports at least 2 weeks in advance where possible.

  • Last-minute bookings (under 72 hours) are subject to availability and may be declined.

  • Cancellations on the day of the scheduled service may incur a £30 + VAT fee.

6. Fire, Gas & Electrical Safety

  • Compliance with fire, gas, and electrical safety regulations is the sole responsibility of the landlord.

  • The presence of safety labels (e.g., FFR labels) is noted but does not confirm compliance with safety regulations.

  • Smoke, heat, and carbon monoxide alarms are tested for an audible response only. We do not verify their effectiveness in detecting hazards.

7. Key Handling

  • Claymore Inventories accepts no responsibility for lost or misplaced keys once photographic evidence of their return is provided.

  • If an incorrect key is issued that prevents access, a delay or cancellation fee of £30 + VAT may be applied.

  • If keys need to be returned within 24 hours of the inspection, this must be arranged at the time of booking.

8. Items & Areas That May Be Excluded

Certain items and areas may be excluded from reports, including but not limited to:

  • Lofts, basements, inaccessible rooms, poorly lit areas, and outbuildings (unless previously arranged).

  • Perishable goods, garden plants, fish ponds, and items of zero or negligible value.

  • Heavy or awkward furniture that cannot be moved safely.

  • Windows are not opened to check functionality.

9. Complaints Process

  • Report-related complaints must be raised within 7 days of the report date.

  • Check-out report complaints must be raised within 30 days of the report date.

  • Complaints submitted beyond these timeframes may not be considered.

​

For any further information, please contact Claymore Inventories. We are committed to delivering accurate, detailed, and professional inventory services to landlords, tenants, and letting agents across Scotland.

Click the link to find out how we manage your data.

bottom of page